> For the complete documentation index, see [llms.txt](https://help.canvasmate.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.canvasmate.io/debug.md).

# Debug

## Option 1: Save your file type settings on canva first then try again. 

* Go to the canva template you want to use
* Click 'share' 

![](/files/yLtXMLfBt5fe4oVTAa00)

* Click 'download'

<figure><img src="/files/cqMvr6vOkUa3r4e1QDqY" alt=""><figcaption></figcaption></figure>

* Select the desired file type then click 'save download settings'

<figure><img src="/files/i4iRSgNA6UlWhVsq7K5w" alt=""><figcaption></figcaption></figure>

* Try running the app again on the same page